FAQs


When can I expect to receive my Fall 2023 order?

Separate seed orders will be shipped upon receipt of order. Our fall shipping season begins in late September April (approximately) and carries on through October. We ship flower bulbs according to your climate zone which means we will send it to you when it’s time for you to plant.

Amaryllis are shipped early to mid October 2023 and all orders are shipped complete. If you live in a cold climate zone  (0-4) order your Amaryllis SEPARATELY, otherwise your complete shipment, including other bulbs, will be delayed until early to mid October.

We will always do our best to get your order out to you in a timely manner, but remember there are some things even we cannot predict or prevent. Rest assured you are our most important consideration!

If you would like to know a more specific date please feel free to contact us for this information. Please note that these shipping times are approximations only and due to circumstances beyond our control shipments may be delayed. We will make every effort, however, to have your product delivered to you in a timely manner.

All orders are shipped complete. If you would like any non-plant items such as our Organic Body Care Products, Earth Friendly Garden Tools, etc. shipped earlier than during our regular Fall season please order these items separately and we will ship them to you as soon as possible.

I would like to have an order shipped to a friend. How can I do this?

Simply choose the items you would like to have sent and add them to your Cart. On the Cart page you can then choose to add a Gift Message and request a non-priced Gift Receipt. Now Proceed to Checkout where you will be asked to fill in your Bill To and Ship To information. Provide us with your friend's address in the Ship To section and we'll do all the rest. We'll ensure that the plants, etc. arrive at the correct time for planting in their area. 

Can I add to an existing order?

       It is no longer possible to make order additions or edits. Please ensure  your  order is complete at the time of placing it with us.

I have received a Botanus Gift Card and would like to redeem it with my on-line order. How do I go about doing that?

Choose the items you would like to receive by placing them in your Cart. Once you're done, click the Proceed to Checkout button. On the Checkout page enter the Botanus Gift Card code you received into the Gift Card box. You will be given the opportunity to redeem the Gift Card and click Apply.

How do I know how many organic vegetable seeds are in a packet? (Available only from our Spring catalogue)

Although individual seeds of the same species are remarkably similar to each other, seeds from different species vary considerably in size and weight. This makes it impractical to define a "standard" packet. When it comes to generic row crop vegetable seeds, the packets are filled with enough seeds to sow a typical householder's garden row of 3-3.7 m (10 to 12 feet).

What should I do if I am unable to plant my bulbs or bare roots immediately upon receipt?

Due to unforeseen weather changes you may not be able to plant your items immediately upon receiving them from us. In this case, we would suggest you follow these steps:

Remove the contents of your package from the box and open the plastic packaging to allow for air circulation.

It is important that your plants and bulbs are stored in a cool, frost-free, dry place until they can be planted outdoors. Keep in mind that when you store your bulbs and plants you are dealing with items that are perishable. If you have to store them before planting we highly recommend keeping this time to an absolute minimum.

To get a jump start on the planting season you may also wish to 'pot up' your bulbs and plants. If so, choose a suitable, well-draining container or pot, plant the bulb or root according to the instructions provided and store in a cool, dry place until they can be safely transplanted outdoors.

Can I plant my bulbs in containers?

Absolutely. If you like to enjoy your flowers as long as possible, plant different varieties in layers. The most important thing to remember is that your container should have good drainage. If not, you may risk loosing your bulbs to rot. During extreme cold periods, make sure to move your containers to a sheltered area.

Is it possible that my bulbs and plants won't flower at the same time or at the same height as indicated in books and catalogues?

Yes, because varying conditions in your garden will affect flowering and plant growth. For example, bulbs planted in shady areas will typically bloom later and have longer stems.

How many bulbs and plants should I plant in a group?

The general rule of thumb is "the more the merrier". Try to plant groups of at least 10 bulbs in a flower border and if you want to create a drift of blooms we suggest at least 50-100 to make a strong visual statement. Remember to use the 'Spacing' measurement recommendation (found on the package label) as a guide to how much the bulbs and plants will spread.

I'm not sure which climate zone I live in. How can I find out which zone applies to me?

Try clicking on the following link. Agriculture Canada Hardiness Zone Map

Got a question? Send an email to service@botanus.com and we'll get back to you with an answer right away!

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